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Return, Exchange and Warranty

At Sharaf DG your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within 15 days for either exchange or refund subject to the following terms and conditions.

In case of any manufacturing defect, all items purchased from Sharaf DG will be either exchanged or refunded within 15 days of the date of receiving.

Any product purchased within 15 days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel or manufacturer’s technician as applicable.

In case of all major/medium home appliances, large panels and audio/video products, the exchange/refund will be done after the investigation report and approval is received from the authorized service center of the brand.

Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled items and Promotional Vouchers.

If the product is damaged, scratched or the packaging material is not available then the exchange or refund will not be applicable.

If the product returned, has any data or information stored in the memory or storage device, Sharaf DG will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, as for the loss of any data or information still residing on the returned product.

For products beyond 15 days, manufacturer’s warranty applies.